At ICEDOO, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we’re here to help.
Returns
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You may request a return within 30 days of receiving your item.
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To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Certain items are not eligible for return, including:
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Used or damaged products caused by improper use.
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Items returned after the 30-day window.
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Gift cards or promotional items.
Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 7–10 business days.
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Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer (unless the item arrived damaged or defective).
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [email protected].
Contact Us
For any questions or to initiate a return, please reach out to us at: